Returns & Exchanges at Serene Western

We want you to feel confident in your western-inspired style, which is why we offer easy returns on all unworn items within 30 days of delivery. Simply ensure all original tags are attached and the items are in their original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and protective liners are intact.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, your refund will be processed to your original payment method within 5-7 business days.