Frequently Asked Questions
Everything you need to know about Serene Western's premium fashion and shipping services.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to ensure your Serene Western pieces fit perfectly. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal. Please note that final sale items are not eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. We also offer expedited shipping options at checkout. Once your order ships, you will receive a tracking number via email to monitor your delivery.
What materials are used in your clothing?
Quality is our priority. We use premium, ethically sourced fabrics including organic cotton, high-grade linen, and durable synthetic blends designed to maintain their shape and color after multiple washes.
Do you ship internationally?
Yes, Serene Western ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.